After Hours Change

reception@humanimals.co.nz
44 Rankeilor Street, South Dunedin, Dunedin 9012, New Zealand

Monday - Tuesday: 8am-5pm
Wednesday: 8am - 6pm
Thursday- Friday:
8am-7pm
Saturday: 9am - 4pm (Pickups, urgent and emergency cases only)
Sunday: Closed
(03) 456 2345, 24/7 for emergencies

After hours emergency hours changes from Monday, 31 May

From Monday, 31 May our new hours will be:

Monday & Tuesday: 8:00am – 5:00pm
Wednesday to Friday: 8:00am – 7:00pm
Saturday: Urgent/emergency cases only
Sunday: Closed

As you may be aware, there is a national veterinary shortage in New Zealand, this is being felt particularly hard in Dunedin, with a number of vacancies across several practices in the city. This shortage has been coupled with a large upswing in pet ownership, thought to be related to lock-down and the great companionship that pets give. This has greatly increased the workload in veterinary clinics across the country.

Whilst we were very lucky to have a number of vets returning from maternity leave to help boost our numbers in March and a lovely new vet joining us in early April (Anna – more in our next newsletter), sadly, this has been countered by some of our younger veterinarians moving to other parts of the country.

This leaves the hospital critically short of veterinarians and; as such, we have to make some tough decisions regarding opening hours and after-hours cover.

Having our own veterinarians cover our emergency service has always been a great source of pride to Humanimals and a community service to our clients, as well as our seven days per week and late opening hours – so these decisions have not been taken lightly.

In the human medical field, we have our GPs, Urgent Doctors, and Accident and Emergency at the Hospital – we do not have the same breadth of coverage and service in the veterinary field. It is the same veterinarians who work through the day that cover the emergency service at night and often work through the next day as well. In order to look after our team, we need to ensure we do not burn them out, so we need to share the caseload and emergency service.

We hope some, or all, of these measures, are only temporary, whilst we recruit new team members, but currently, we do not have the staff to fully cover our current opening hours.

We ask for your patience and understanding whilst we work through this difficult time.

From 10 May we will be sharing our after-hours emergency service with the other clinics in the city. For emergency cases that occur outside of Humanimals hours, our phones will be forwarded to the on-call clinic – please use the same number as usual 456 2345. Please familiarise yourself with their locations in case of emergency.

Mornington Veterinary Clinic
(03) 453 0699
158 Eglinton Road, Mornington, Dunedin 9011

St Kilda Veterinary Clinic
(03) 455 2042
611 Andersons Bay Road, Musselburgh, Dunedin 9012

Pet Doctors – the Gardens
(03) 473 0387
14 Bank Street, North East Valley, Dunedin

Vets@St Clair
(03) 455 1010
154 Forbury Road, St. Clair, Dunedin

Consultations:

Up until now we have usually been able to accommodate most requests for appointments and have even been able to accommodate most clients the same day they call. Going forward we will be triaging when you call, similarly to when you phone your GP. We will do our best to accommodate you, but an urgent and emergency will always take priority.

From Monday, 31 May our new hours will be:

Monday & Tuesday: 8:00am – 5:00pm
Wednesday to Friday: 8:00am – 7:00pm
Saturday: Urgent/emergency cases only
Sunday: Closed

Thank you for your patience and understanding.
The team at Humanimals

Humanimals

(03) 456 2345
44 Rankeilor Street, South Dunedin, Dunedin 9012, New Zealand
reception@humanimals.co.nz

Monday - Tuesday: 8am-5pm
Wednesday: 8am - 6pm
Thursday- Friday:
8am-7pm
Saturday: 9am - 4pm (Pickups, urgent and emergency cases only)
Sunday: Closed
(03) 456 2345, 24/7 for emergencies

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