As we continue to navigate the unprecedented vet shortage and the increased workload this has resulted in, we wanted to keep all of our clients informed of how we are currently working and to ask a few things of you:

  • Annual exams/vaccinations are booking at least 1 month in advance currently, but the wait could extend longer so please plan accordingly.

  • A recheck appointment is only necessary when your vet has asked for it so please book this when checking out for your initial appointment or on the day of your pets procedure.

  • Due to a massive increase in sick visits, here is how they are working:

    • Potentially critical pets will be triaged and seen according to risk. As in human medicine this may mean that your animal is not seen immediately.
    • If we have not seen your pet in the last 3 years for an annual check-up then you may be asked to try another clinic as you are no longer in our database as a client. Priority must come to our current clients.
    • If we offer you an appointment anywhere from a few days to a fortnight out, please know that we are at absolute capacity and can’t physically see any more appointments and that the doctors and staff believe your pet will be ok to wait to be seen. This also ensures we have adequate time scheduled to help your pet.
  • Routine procedures such as neutering or non-urgent dental work may be booked up to two months out. We are currently running with a waiting list so will book these in as and when a slot becomes available.

  • Please allow 3 days to approve any prescription request approvals or to refill any medications.

  • Labs are running behind. If your pet has had lab work, please be patient with us getting you the results. Likewise, any labs sent to an outside laboratory are taking longer than usual to arrive due to the shortage of couriers. If you haven’t heard from us within a few days please contact us.

We are trying our best to help all the pets that we can under very trying times and circumstances so as always thank you so much for your patience and understanding.

reach us

44 Rankeilor Street, South Dunedin,
Dunedin 9012, NZ

call us

(03) 456 2345

email us